SoftShala Services
ServiceNow ITSM & ITOM
67% MTTR cut98%+ CMDB accuracy8 wks ITSM go-live
The problem we solve: You bought ServiceNow but it became a glorified ticket tracker. 7,200 daily alerts no one trusts. CMDB at 38% accuracy, so AI features don't fire correctly. Xanadu was supposed to fix this — but AI only works on clean infrastructure data.
What you get
- ITSM in 8 weeks — Incident, Problem, Change, Service Catalog configured for your real ticket volumes. Xanadu Now Assist & AIOps actually working, not just switched on
- ITOM + CMDB rebuild in 6 weeks — Discovery patterns for cloud, on-prem, hybrid. CMDB from current accuracy to 98%+. Alert noise cut 60%+. Fixed price vs enterprise partners at $50K–$250K+
- CIS-ITSM/ITOM consultants in 48 hrs — production-proven architects for implementations, upgrades, or ongoing configuration
Frequently asked questions
How fast can ServiceNow go live?
ITSM implementations go live in about 8 weeks; ITOM with CMDB Discovery in 6. Fixed price with milestone billing — if we miss a milestone, you don't pay for that phase.
Our CMDB is a mess. Can you fix it?
CMDB rebuilds are a specialty — we've taken clients from undocumented infrastructure to 98%+ CMDB accuracy, cutting alert noise by 97% in one retail engagement.
What does it cost compared to enterprise partners?
ITSM runs $25K–$55K and ITOM $35K–$80K — versus $50K–$250K+ and 3–6 months at enterprise firms. The gap is structural: we build specifically for mid-market complexity.
Ready to scope it?
Free 30-minute call with a solution architect. You leave with a plan and a fixed-price estimate — whether or not you hire us.